Claims

Back

MBPI’s claims service is second to none. Our claims department is staffed with seasoned, knowledgeable professionals. Their combined expertise gives us great synergy in addressing the dealer’s and consumer’s needs on a broad platform. We continually seek out automotive industry professionals whose talents will add dimension to our capabilities. Our claims adjusters are ASE certified with the majority of them having dealership experience.

Our goal is to adjudicate claims with professionalism, fairness, accuracy and efficiency. Every incoming call is answered by a live operator to help guide you through the claims process.

WHAT TO DO IN THE EVENT OF A BREAKDOWN

Take your vehicle to the selling dealer.
If the vehicle cannot be returned to the selling dealer, take the vehicle to the nearest franchise dealership or certified repair facility.
If the vehicle cannot be driven without further damage occurring, call the emergency roadside assistance phone number
(866) 273-4699 for towing to the nearest franchise dealership or certified repair facility.
Provide the dealership or repair facility with your contract and ensure that prior authorization is obtained from Mechanical Breakdown Protection, Inc. (MBPI).
If you do not have your contract readily available, the service advisor may call MBPI for verification of coverage.
MBPI reserves the right to require an inspection of your vehicle prior to any repairs.
In the event of an inspection, you may be asked to authorize a tear down of the vehicle.
Should the vehicle have an authorized claim and need to be kept at the repair facility for the day or longer, you are entitled to reimbursement for a rental car. See the actual service contract for additional rental benefits and terms.
For any authorized repairs, the cost of the repairs to you will be the deductible stated on the contract.

MBPI’s contact information for claims:
250 NE Mulberry
Lee’s Summit, MO 64086
Telephone: (800) 325-7484
email: claimpayments@mbpnetwork.com
Fax: (816) 347-8224

TESTIMONIALS

Very recently, I had problems with my vehicle. I called your company and dealt with an employee who made me feel very comfortable. I’m getting older and never thought I’d say these things, but customer service is never really recognized and it is very important. Employees can make or break a company. All people do is complain and never put praise to paper. I want it to be made known that your employee went above and beyond what is expected as part of his daily responsibilities. He showed me a courteous and upbeat attitude. I know I was a pain, but he was extremely patient. He saved me from being charged incorrectly and saved me from repairs that would not have even fixed my vehicle. He is an asset to your establishment. It makes me feel good that I initially got a refund from my previous warranty company and went with your company. Thank You.

Customer Kathie from New Jersey

I must say, it has been very nice working with your company. I have had several other extended warranty contracts. None of the other companies have even been close to providing the same level of service as MBPI. My wife and I reluctantly purchased our contract with MBPI because of our past experiences with other extended warranty companies. The dealership highly recommended MBPI, so we decided to give an extended warranty one last try. Needless to say we were very pleased with our decision. I would like to recommend MBPI to my friends and family. Thanks.

Customer Chad from Kansas

I wish every extended warranty company was like you guys. Instead, I have to fight the other ones to get paid. Thanks for being awesome!

Monica from a Springfield, Missouri Dealership

Through the years you come to appreciate the few and far between “genuine” people that you get to be associated with in and outside of business. You have a great group of people and by far the best I have ever worked with. Thank you so much for all you have done with us – past and future.

Dan from an Auto Parts Supplier