About MBPI

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Mechanical Breakdown Protection, Inc. (MBPI) was established in 1981 in St. Louis, Missouri, by James W. Orr, Jr. and Chick Bright. Shortly after, we moved to Kansas City to expand our services and build a state-of-the-art headquarters. Presently, located in the suburb of Lee’s Summit, Missouri, MBPI continues to be a leading provider of a variety of vehicle and financial protection products, including: vehicle service contracts, limited warranties, guaranteed asset protection, advanced technology service contracts, tire and wheel, windshield, paint-less dent repair, interior and exterior appearance protections, maintenance programs, theft deterrent and lease wear and use coverage.

Our mission back then was the same as it is now: design, market and administrate quality products that address the ever-changing demands of the automobile industry. Much of our success in doing exactly that can be attributed to our original philosophy: to seek out select, quality agencies and dealerships in targeted geographical areas, and provide the highest possible level of service.

Today, the company is employee-owned and, under the leadership of Mr. Orr’s son, Kevin, continues to grow and expand its role in the industry as both an innovator and leader. Over the years, MBPI has propelled itself to the top of the industry.

All of our products are fully insured by highly rated AM Best insurers with combined assets in the billions, and the company maintains an A+ rating from the Better Business Bureau.

MBPI offers all the benefits that come from a solid reputation over three decades in the making—one that’s been built on trust, confidence, integrity and strength. We focus on excellence and reputation management, two things that continually land us a spot at the top of industry surveys. That’s why service is at the center of everything we do.

When you call MBPI, you’ll get one of our live operators and the benefits of an award-winning claims department. Your call will be handled with efficient, customer-friendly service so that you can get back on the road, and you’ll gain peace of mind knowing your vehicle and budget are protected.

MBPI is very selective with whom we partner, only targeting quality agencies, agents, and dealerships that desire the security and dependability of a long-term, mutually beneficial relationship.

Our employee-owners encourage you to browse our website and compare our services and programs, including our vehicle service contract options. We promise that you will have a pleasant experience with MBPI for your vehicle service contract needs.

If you have any questions about MBPI, contact us at (800) 325-7484 today!

Rating and Insurance

Mechanical Breakdown Protection, Inc. (MBPI) is a financial product provider rated A+ by the Better Business Bureau.
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Employment

Don’t just work somewhere, work somewhere you love. At MBPI we are not just an administrator, we are an employee-owned company. More importantly, we are family, a family of people who truly care about our customers.

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TESTIMONIALS

Very recently, I had problems with my vehicle. I called your company and dealt with an employee who made me feel very comfortable. I’m getting older and never thought I’d say these things, but customer service is never really recognized and it is very important. Employees can make or break a company. All people do is complain and never put praise to paper. I want it to be made known that your employee went above and beyond what is expected as part of his daily responsibilities. He showed me a courteous and upbeat attitude. I know I was a pain, but he was extremely patient. He saved me from being charged incorrectly and saved me from repairs that would not have even fixed my vehicle. He is an asset to your establishment. It makes me feel good that I initially got a refund from my previous warranty company and went with your company. Thank You.

Customer Kathie from New Jersey

I must say, it has been very nice working with your company. I have had several other extended warranty contracts. None of the other companies have even been close to providing the same level of service as MBPI. My wife and I reluctantly purchased our contract with MBPI because of our past experiences with other extended warranty companies. The dealership highly recommended MBPI, so we decided to give an extended warranty one last try. Needless to say we were very pleased with our decision. I would like to recommend MBPI to my friends and family. Thanks.

Customer Chad from Kansas

I wish every extended warranty company was like you guys. Instead, I have to fight the other ones to get paid. Thanks for being awesome!

Monica from a Springfield, Missouri Dealership

Through the years you come to appreciate the few and far between “genuine” people that you get to be associated with in and outside of business. You have a great group of people and by far the best I have ever worked with. Thank you so much for all you have done with us – past and future.

Dan from an Auto Parts Supplier